How to get Tech support

This is the old part of the forum where some tech issues were posted before the Help and Support in the game was set up.

The tech team does not read this part anymore, so this part of the forum has been locked.
Some topics have also been moved to the 'Game Questions' part where other players or moderators can help and share their thoughts.

For any issues that you couldn't find answers or help in other parts of the forum, please feel free to contact Family Farm Help and Support here: http://support-farm.funplusgame.com/?lang=en_US

Moderator: MooDucky

How to get Tech support

Postby MooDucky » Tue Aug 12, 2014 9:17 am

1. Go into the game
2. under your neighbors there is a link "Help and Support" click this
3. Click on Contact us
4. Click on the log in with facebook
5. Enter your facebook log in info in the pop up box
( this should then fill in the info for step 1
6.make sure the e-mail address that shows is one you will check as this is where you will get a reply
7. fill out the remaining steps to tell your problem

MAKE SURE YOU CHECK YOUR SPAM/ JUNK FOLDERS AS THE REPLY MAY END UP THERE
Please excuse any typos... I do 95% of my posting from my phone so small screen and auto correct can make things tricky
MooDucky
 
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Re: How to get Tech support

Postby carol.barclay@xtra.co.nz » Thu Aug 28, 2014 3:36 pm

Ieverything was ok till yesterday. I can not load the Family Farm properly. It comes up with the "Play...Request" bar and the "privacy...Play" Line. Nothing else loads as the green circle just keeps going round and round. What has happened?
I am on Xp with the latest Adobe Flash player, and have the latestest Java and AIR installed.
Just that it was ok till today.
Your help would be appreciatted.
Thanks
carol.barclay@xtra.co.nz
 
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Re: How to get Tech support

Postby casecall98@hotmail.com » Sun Sep 28, 2014 3:31 pm

The pop-up box never appears for me. I can't even type on the lines nor does it allow me to use the login with facebook button. What am I doing wrong?
casecall98@hotmail.com
 
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Re: How to get Tech support

Postby nightmagicks » Sun Sep 28, 2014 4:23 pm

I am over tech support... first it took then nerly two weeks to answers at which time the mission wa salmost over. Got an apology for so taking so long then another email to say it was fixed and they were giving e an extension on the mission so I could complete it

Lies Lies Lies . . it never got fixed and the mission ran out of time after two remaining days and now i have useless items in my warehouse I cant use or sell. . . .
nightmagicks
 
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اسف لسوء الاستخدام

Postby abed343@hotmail.com » Mon Oct 20, 2014 2:56 am

انا اعتذر عن سوء الاستخدام الذي حصل مني كما وارجو اعاتي للعبة ولكم جزيل الشكر
abed343@hotmail.com
 
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Re: How to get Tech support

Postby imApest » Thu Nov 06, 2014 6:33 pm

Would be nice if they READ the reports posted to their tech support everyone on vacation?
imApest
 
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Re: How to get Tech support

Postby MooDucky » Sun Nov 09, 2014 4:32 pm

If you mean the reports posted on the forum they don't read them as this tech section is the old way

The ones sent in ising the help and support link can take 72 hours to respond not counting weekends
Please excuse any typos... I do 95% of my posting from my phone so small screen and auto correct can make things tricky
MooDucky
 
Posts: 2790
Joined: Fri Oct 19, 2012 9:47 am

Re: How to get Tech support

Postby lee44@comsouth.net » Sat Dec 27, 2014 7:15 pm

I cant get into my game it loads up to 98% an just sits there any idea why its not loading all the way thanks in advance
lee44@comsouth.net
 
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Re: How to get Tech support

Postby Felicia Farmer » Sun Dec 28, 2014 4:34 pm

MooDucky wrote:If you mean the reports posted on the forum they don't read them as this tech section is the old way

The ones sent in ising the help and support link can take 72 hours to respond not counting weekends


lee44@comsouth.net wrote:I cant get into my game it loads up to 98% an just sits there any idea why its not loading all the way thanks in advance


Hi,
As MooDucky said before, you need to report your technical issues by using this link:
http://support-farm.funplusgame.com/?lang=en_US

However before going through the help and support page, I suggest you check the topic here:
The game doesn't load well or doesn't load at all

If all these did not help, please don't hesitate writing in your mail to he help and support team what you've already tried before contacting them (otherwise they may tell you to do again the same thing in the previous topic).

Thanks!
-------------------------------------------------------------------------
I don't reply to private messages for help in the game.
Please contact the Help and Support team HERE.
Felicia Farmer
 
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