I'm going to be honest, because I do own message boards and Administrate on others...
I do not find the assistance at all what it should be.
I sent a facebook message to Family Farm, and I was never replied to.
I try to help when I can, or reply when I can to share my feelings about the game.
I think we all need to feel like when we have a problem, that it is being looked into, but clearly, here it is not.
I would probably say most of us logged in here without registered, and that was through facebook.
That's where the problem starts.
I had to register for an account, because there was no help, no assistance given.