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How to get Tech support

PostPosted: Tue Aug 12, 2014 9:17 am
by MooDucky
1. Go into the game
2. under your neighbors there is a link "Help and Support" click this
3. Click on Contact us
4. Click on the log in with facebook
5. Enter your facebook log in info in the pop up box
( this should then fill in the info for step 1
6.make sure the e-mail address that shows is one you will check as this is where you will get a reply
7. fill out the remaining steps to tell your problem

MAKE SURE YOU CHECK YOUR SPAM/ JUNK FOLDERS AS THE REPLY MAY END UP THERE

Re: How to get Tech support

PostPosted: Thu Aug 28, 2014 3:36 pm
by carol.barclay@xtra.co.nz
Ieverything was ok till yesterday. I can not load the Family Farm properly. It comes up with the "Play...Request" bar and the "privacy...Play" Line. Nothing else loads as the green circle just keeps going round and round. What has happened?
I am on Xp with the latest Adobe Flash player, and have the latestest Java and AIR installed.
Just that it was ok till today.
Your help would be appreciatted.
Thanks

Re: How to get Tech support

PostPosted: Sun Sep 28, 2014 3:31 pm
by casecall98@hotmail.com
The pop-up box never appears for me. I can't even type on the lines nor does it allow me to use the login with facebook button. What am I doing wrong?

Re: How to get Tech support

PostPosted: Sun Sep 28, 2014 4:23 pm
by nightmagicks
I am over tech support... first it took then nerly two weeks to answers at which time the mission wa salmost over. Got an apology for so taking so long then another email to say it was fixed and they were giving e an extension on the mission so I could complete it

Lies Lies Lies . . it never got fixed and the mission ran out of time after two remaining days and now i have useless items in my warehouse I cant use or sell. . . .

اسف لسوء الاستخدام

PostPosted: Mon Oct 20, 2014 2:56 am
by abed343@hotmail.com
انا اعتذر عن سوء الاستخدام الذي حصل مني كما وارجو اعاتي للعبة ولكم جزيل الشكر

Re: How to get Tech support

PostPosted: Thu Nov 06, 2014 6:33 pm
by imApest
Would be nice if they READ the reports posted to their tech support everyone on vacation?

Re: How to get Tech support

PostPosted: Sun Nov 09, 2014 4:32 pm
by MooDucky
If you mean the reports posted on the forum they don't read them as this tech section is the old way

The ones sent in ising the help and support link can take 72 hours to respond not counting weekends

Re: How to get Tech support

PostPosted: Sat Dec 27, 2014 7:15 pm
by lee44@comsouth.net
I cant get into my game it loads up to 98% an just sits there any idea why its not loading all the way thanks in advance

Re: How to get Tech support

PostPosted: Sun Dec 28, 2014 4:34 pm
by Felicia Farmer
MooDucky wrote:If you mean the reports posted on the forum they don't read them as this tech section is the old way

The ones sent in ising the help and support link can take 72 hours to respond not counting weekends


lee44@comsouth.net wrote:I cant get into my game it loads up to 98% an just sits there any idea why its not loading all the way thanks in advance


Hi,
As MooDucky said before, you need to report your technical issues by using this link:
http://support-farm.funplusgame.com/?lang=en_US

However before going through the help and support page, I suggest you check the topic here:
The game doesn't load well or doesn't load at all

If all these did not help, please don't hesitate writing in your mail to he help and support team what you've already tried before contacting them (otherwise they may tell you to do again the same thing in the previous topic).

Thanks!