2014/08/20: Game accessible again

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Moderators: Felicia Farmer, MooDucky

2014/08/20: Game accessible again

Postby admin » Tue Aug 19, 2014 11:03 pm

Howdy farmers,

We are sincerely sorry for the loading issue many of you are experiencing at the moment. Our engineers have been working hard on fixing this issue and we will continue to do so until this problem is fixed for all players. We're trying our best to get you back into the game ASAP and will keep you informed when there are new updates.
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Please contact the Help and Support team HERE.
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Re: 2014/08/19: Game inaccessible

Postby admin » Tue Aug 19, 2014 11:03 pm

Howdy farmers,

You can try to follow the steps here and see if you can get back in the game again. Some players have reported they can access the game again:
http://cs.funplusgame.com/page.php?game=farm&lang=en_US&vgame=en_US&id=1873
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I don't reply to private messages for help in the game.
Please contact the Help and Support team HERE.
admin
Site Admin
 
Posts: 173
Joined: Thu Feb 23, 2012 2:22 am

Re: 2014/08/19: Game inaccessible

Postby admin » Wed Aug 20, 2014 4:23 am

Howdy farmers,

We have noticed that the players who can access the game do not receive their purchases in the game. This issue is also related to the issue that's causing the game to be inaccessible for a lot of players. Once these issues have been fixed, the payments will all be added to your games. Our apologies for the inconvenience.
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I don't reply to private messages for help in the game.
Please contact the Help and Support team HERE.
admin
Site Admin
 
Posts: 173
Joined: Thu Feb 23, 2012 2:22 am

Re: 2014/08/19: Game inaccessible

Postby SkyCMS » Wed Aug 20, 2014 10:58 am

is there a chance you will extend the monkey/uke contest???
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Re: 2014/08/20: Game accessible again

Postby admin » Wed Aug 20, 2014 11:11 pm

Howdy farmers,

The issues with regards to the login issues have been fixed! Everyone can access the game now and start playing again. If you have changed your DNS settings, please make sure to change them back to "Obtain DNS server address automatically". However, due to the login issues some payments have not been processed correctly. Our engineers are now fixing this problem and you will soon receive the RC or coins you have bought! Our apologies for the delay.

Because of the issues of yesterday, we have decided to offer the following compensations to all players:
1) We have postponed the deadline for the following missions: Hawaiian Ukulele collection mission, Felicia's Secret Admirer mission and Summer Diet mission.
2) We have also given all players more days to accept the following missions: Bubble Dream special mission and Woodpecker special mission.
3) Calendar days 19 and 20 will be automatically opened for all players.
4) Players will not lose login days if they didn't log in on August 19th or 20th.
5) To make up for all the issues, we will add additional activities this week, so keep an eye on our fan page!
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I don't reply to private messages for help in the game.
Please contact the Help and Support team HERE.
admin
Site Admin
 
Posts: 173
Joined: Thu Feb 23, 2012 2:22 am

Re: 2014/08/20: Game accessible again

Postby nanabuck » Thu Aug 21, 2014 9:39 am

since its been fixed i can't play .... every time i open something like to plant or send gifts, ect i can't close the page its so big , i haven't changed anything with my computer,, please let me know what i can do so i can finish what i need to get done in the game,, thanks!
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Re: 2014/08/20: Game accessible again

Postby nanabuck » Thu Aug 21, 2014 9:51 am

I was using Chrome browser, i just tried internet explorer and no problems so something is wrong with my browser,,, thanks again, glad its not a problem with the game..
nanabuck
 
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Re: 2014/08/20: Game accessible again

Postby AyumiY » Mon Aug 25, 2014 11:39 am

Thanks for fixing the game!

Is there any chance for the missed Summer Sale items to be on sale again?
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